Job Description (JD)

Share daily operator RCAs and customer communications via email and Viber groups in a timely manner.
Provide technical and operational support services to field teams.
Monitor network performance, SOC updates, and manage trouble ticketing systems.
Report network outages and critical alarms promptly to relevant stakeholders.
Perform outage analysis and coordinate site access for issue resolution.
Prepare and submit daily reports on site status, network health, and fuel level updates.
Handle alarms and escalation processes, including RCA preparation, clearance updates, customer communication, event follow-up, and issue tracking.

Job Requirements (JR)

Minimum 12–18 months of experience in the telecom field.
Strong communication skills with a natural ability to interact effectively with various stakeholders.
Ability to clearly communicate and explain networking issues to technical and non-technical audiences.
Good network diagnostic and troubleshooting skills.
Knowledge and hands-on experience with system and network infrastructure environments.
Ability to work efficiently in a fast-paced team environment, with quick learning capability and flexibility in handling diverse issues.
Willingness and ability to learn new products and emerging network technologies.
Strong analytical skills with the ability to collect, analyze, and interpret data from multiple sources.