Operation Manager (Union Fx)

✅ Job Description

• Oversee and manage daily operations of the remittance business
• Develop and implement efficient operational processes, systems, and procedures to enhance productivity
• Ensure full compliance with regulatory requirements, including AML (Anti-Money Laundering) and KYC (Know Your Customer) guidelines
• Plan and execute marketing strategies to drive brand awareness, customer acquisition, and retention
• Manage and implement marketing campaigns across digital, social media, email, and traditional channels
• Collaborate with the marketing team to develop promotional materials and sales collateral
• Lead and manage the operations team, including recruitment, training, and performance management
• Conduct performance evaluations and implement staff development plans
• Build and maintain strong relationships with banks, regulators, partners, and strategic alliances
• Monitor industry trends, regulatory updates, and market conditions to adjust strategies accordingly

✅ Job Requirements

• Bachelor’s degree in Finance, Business Administration, or a related field (Master’s degree preferred)
• Minimum 5+ years of experience as an Operations Manager in the remittance or forex industry
• Strong understanding of remittance operations, payment systems, and currency exchange
• Solid knowledge of AML and KYC regulations
• Experience managing remittance operations similar to international services (e.g., Western Union) is an advantage
• Proven experience in developing and executing marketing strategies and campaigns
• Strong analytical, problem-solving, and decision-making skills
• Excellent communication and interpersonal skills